We’ll dispatch your order within 1-7 days after we receive the confirmation of your payment.
During public holidays, we may extend the shipping time specifically.
For large quantity order, please contact us to check stocks before you make the payment.
We may take longer time for preparing large quantity orders and we’ll let you know the specific time required
7 Days Return Policy
If you are satisfied with our products, please do not hesitate to leave us “5 stars” feedback, we really need your support.
For any reason, you are not satisfied with orders, please do not hurry to give feedback or dispute, just contact with us immediately so that we have a chance to solve the problem for you. Thank you very much!
Please contact with us within 7 days after you received the order, take clear photos for the defective product and send to us. We will arrange refund or replacement after get your get your photos.
Any other reason:
For any other reasons, you do not like or do not want one product, please contact us within 7 days after you received the order. Make sure keep it in original condition and undertake shipping cost by yourself. We will refund or make exchange after receiving the returned item.
Large Wholesale & Customizing
One single Design order more than 60 pcs, we offer large wholesale price, price will be calculated according to your final order quantity, please contact with us if you have large quantity demands.
We have our own factory which can provide customizing and OEM service. Product photos and detailed dimension data are necessary, for better mold making, if you have sample please post to us.
We accept the following payment methods:
Visa, Master card Paypal, T/T (bank transfer)
Our price does not include taxes, VAT, or other charges. To ensure you pay minimum tax, we will declare with low value.
You can contact us by email or live chat, we will respond you within 24 hours, and within 36 hours on Weekend
Our working time: From Monday to Saturday
Sizing or Fit Issues:
The sizes are illustrated with specific measurements in the detailed specifications. Please check the specifications before you place an order. Normally the allowable differences in the size are approximately 0.5 inch in measurement. If you find the size of the products don’t fit you, you can directly contact us.
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return is possible.
Packaging & Jewelry Care
Our products are packaged by OPP bags . If you need jewelry box , you need pay extra money .
If you don’t wear it , the color of our products can last for one year.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.