Q: Are the product photos real?
A: Yes, all the photos displayed are 100% real. and photos are all taken by ourselves. However, maybe there are some color shading because of monitors.
Q: When the delivery?
A: We will send your orders in 1-5 days (according to you order’s quantity) after the payment. However, in case of any hot products which are temporarily out of stock, we will contact you asap to ask an extension or change other items or any of your suggestion.
Q: Is there any tracking number for my item?
A:Yes, Post Registered Air Mail, we ship every order with their tracking number and you can view them!
Q: I am a reseller, I would like to buy many pieces of your item, What’s the wholesale price?
A: Thanks for your inquiry. If you would like to buy large quantity, please contact us, we will give you the best price. Thank you!
Q: How long can send the order after order?
A: Time to process your order: 1- 3 days
Q: How long can receive the order after sending order?
A: Delivery time of Post Air mail: Normally, it takes 10-60 days for you to receive the products after we processing it. “ePacket” The delivery time is about 10~20 days.
Q: If at the end protect time, still haven’t received the parcel?
A:If you have not received your shipment when the protect time is nearly running out, please contact us. We will track the shipment and get back to you as soon as possible with a reply.
When you receive package and like it, kindly confirm received order and leave a positive feedback with full stars for us. If you have any questions, please contact us before you leave poor feedback, we promise to solve all the problems for you, thank you!
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.