1) Quality Guaranteed – All goods will be checked at least twice before packing and dispatching.
2) Jewelry Photo – All of photos are real photography demonstration.
3) Color Demonstration – Due to the difference between each screen, the color differences have to be existed slightly.
4) Size – Establish on the basis of real actual measurement, can be slightly size difference error because of the difference of measurement standard of Countries.
5) Jewelry maintenance – Please read the jewelry care picture below carefully.
How to Purchase
Step 1. Browse goods in our store.
Step 2. Select interested goods and then add to Shopping Cart.
Step 3. Click Continue Shopping.
Step 4. View shopping Cart and check all items quantity.
Step 5. Click Proceed to Pay.
About stock – Our system will reduce stock quantity after order paid, in order to ensure that you can buy your interested items and avoid the goods sold out, please complete payment sooner when you make orders. Then the warehouse staff can prepare your package earlier and dispatch on time.
About order information – If customers incidentally fill in the wrong address information or not like the item ordered, prefer to change to any other items. You can send the message in the order page to notify BEFORE PAYMENT.
Our store accept payment via Credit Cards, Debit Cards, Paypal and Bank Transfer.
More payment options will be available in the future.
About Shipping Methods & Shipping Period
We ship all the parcels via post shipping way or global express. See details below.
1. Please kindly check the shipping way option to choose.
2. The real shipping period is not fixed and the delay is normal due to the uncontrolled factors e.g. Weather, Accident, Strike Movement and so on.
3. If customers want to deliver faster, please choose the faster Express option and kindly pay the express fee if order value is less than 150 USD in total. Some distant Country might cost much more. We will inform you by international call or email before dispatching.
4. Please send us message to make clear how much shall we declare the order value for your express parcel to avoid the Customs tax. (Product sale price is not including any tax part. It is buyer’s duty to pay tax if occurs.)
We provide a free 15 days warranty for items to return.
We do not cover any items for damage after use or as the result of water damage.
How to Return
Step 1. Contact us via email or message center.
Step 2. Provide as much detail as possible about the problem.
Step 3. Authorization to return the item will be issued.
Step 4. Return the item for the agreed exchange or refund.
Note: It is buyer’s duty to pay the return shipping cost.
Your customer satisfaction and positive feedback is very important to us, please leave the positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems, please feel free to contact us first before you leave negative feedback. we will do the best to solve your problems and provide the best after- sell customer services.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.