Size Chart:
Remarks: 1. The size is measured by hand, 1-4cm tolerance should be accepted.
2. If you are confused about the size, just tell us your height, weight, chest, waist and usual size.We will give you suggestions.
Feedback:
Payment:
On-line payment, T/T, western union, bank transfer, credit card, escrow etc.
Production Time:
2-5 days
Shipping Time:
Express | Delivery Time | Check online | ||||||
DHL | North America, Europe, Asia and Australia, Shipping take 3-5 days, to other countries, take about 7-10 days | www.dhl.com | ||||||
Fedex | North America, Europe, Asia and Australia, Shipping take 3-5 days, to other countries, take about 7-10 days | www.fedex.com | ||||||
UPS | North America, Europe, Asia and Australia, Shipping take 3-5 days, not ship to other countries | www.ups.com | ||||||
EMS | North America, Europe, Asia and Australia, Shipping take 5-7 days, to other countries, take about 7-10 days | www.ems.com | ||||||
TNT | North America, Europe, Asia and Australia, Shipping take 5-7 days, to other countries, take about 7-10 days | www.tnt.com | ||||||
Note: During the special holiday like Chinese Festival Holiday,National Holiday, the shipping time will a little longer. Your understanding will be much appreciated |
FAQs:
Q: Can I return or cancel the dress if I change my mind?
A: Even standard size dresses are made to order for each customers. The custom nature of our dresses means our cancellation and return policy is strict, so it’s important to order carefully.
Q: I am worried about sizing and the exact size and fit of the dress. How can I make sure I order the correct size and fit?
A: Compare your unique measurements with our measuring guide, use our made-to-order model which allows us to make your dress based on your exact measurements for a custom-fit dress.
Q: Can I order this dress in a different style/fabric/length?
A: we provide custom made service in size,color,style.
Q: Will my dress exactly match the color I see on your website?
A: There might be a slight difference between the actual dress’s color and what you see in the photo depending on your computer monitor’s display settings.
Return Policy:
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 7 days of receiving your order.
For Made-To-Order clothing, if the items were made accurately according to your order specifications but do not fit, you are eligible for one free resizing service. You will be responsible for all shipping fees.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
If a defect arises and a valid claim is received by Customer Service, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Asia | 10-20 Business days |
Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.