We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in 11 days. Corresponds to the description. There is little smell, but fade quickly. Wife is very happy.
It was really nice, I bought blue color and is awesome.
The store is well done. The goods sent quickly. Three weeks and the goods at home. Respect the seller. The product corresponds to the description. A + + + I advise you.
Very fast delivery, only ten days. The bag is good, i recommend the store and the bag.
The bag is beautiful. Everything is fine. Like a picture. Shipping to Croatia for 15 days.
Bag of decent quality. Stitched all well, there is a long strap, short handles are soft and very comfortable. The bag itself is also very pleasant for hands, the brushes were, but the children took themselves. Inside 3 compartments, on average 1 zip pocket and 2 for small items. The a4 file folded in half perfectly fits, which is very convenient for me. All 3 compartments are closed with a common zipper, which is desirable to make longer than tc is not very convenient to insert documents in files. I wear a bag for about a week, while everything is fine. The bag came with an air bag inside and did not crumple. The store sent quickly-many thanks. I bought it with free delivery. Its money is worth.
Very Nice Very lovely Thank you very much
Tracking to my post office. Quality is good.
Got a bag, came quickly the color corresponds to the fact that in the photo the store. The quality is good. The bag was slightly wrinkled during transportation. My wife liked it. Time will show that something will spoil, i will complement the review adversarial, i will not keep silent.
Arrived early, packaging good, quality is good overall, its a nice bag, thanks store