SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of shopinize (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of shopinize.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods were sent quickly, and came exactly as in the description. Insanely happy with this purchase. All compartments in the purse are good, without marriage, the lock works, the department for small things is also good! And also, the store put a gift☺I recommend! Will not regret, and the seller is good!))
Everything is at the highest level. Very satisfied, i order for the second time. Delivery in 15 days. I recommend to everyone! It is a pity that the photo does not load.
Delivery to latvia super bystraya-2 weeks. The goods, as always, are packed perfectly. The wallet itself is of good quality, inside everything is neatly stitched. Seller thanks for fast shipping and gift, wish successful trade. Seller recommend to everyone.
Beautiful and very comfortable wallet. My wife liked it, already managed to fold everything she wanted. Thanks to the store.
I liked the purse very much, it was a little less than a month to moscow, the color is more beautiful than in the photo. The button holds well, but when you open the purse it may soon fall out, because it holds too tightly.
Purse bomb! Very roomy and comfortable. I really like it, leather. Yes i order from this store a second wallet, everyone is happy. I recommend
The purse is super, not the first purchase from this store, delivery is fast, packed well. Thank you, i will return to your store for shopping again!
Well packed, in a gift box. Everything is thought out. Quality, cool! Fast delivery, less than a month to moscow
Cool wallet! ordered 11.11, took 20.12 in ugra. Beautiful and at first glance quality.
Great store, great product, great packaging and thanks for the gift. seller recommend!