The following conditions do not belong to quality problems.
1. Some small problems: sewing thread left in several shoes, glue mark left in the shoes, tiny bur left in the shoes sole, minor damage of some shoes leather.
2. The material thickness, size deviation and color difference.
All of these may also exist in expensive shoes, let alone our cheap but nice shoes. Anyway, shoes making process are the same, and we provide the best service confidently.
| The shoes without box! If you need a box, you have to pay $ 3!!! | ||||
| Please choose the size according to your baby foot length,not US size!!! | ||||
| Baby Foot length + 1cm = insole length | ||||
| Please reference the size chart to select shoes for your baby, thank you | ||||
| Kid Shoes Size Conversion Chart | ||||
| Age | US Size | Inside length(cm) | Shoes Size | Inside length(Inch) |
| 1-3years | 5.5 | 13.7 | 21 | 5.39 |
| 6 | 14.2 | 22 | 5.59 | |
| 7 | 14.7 | 23 | 5.79 | |
| 8 | 15.2 | 24 | 5.98 | |
| 8.5 | 15.5 | 25 | 6.10 | |
| Age | US size | Inside length(cm) | Shoes size | Inside length(cm) |
| 3-6years | 9.5 | 15.8 | 26 | 6.22 |
| 10.5 | 16.5 | 27 | 6.50 | |
| 11 | 17.2 | 28 | 6.77 | |
| 11.5 | 17.8 | 29 | 7.01 | |
| 12 | 18.5 | 30 | 7.28 | |
| Age | US size | Inside length(cm) | Shoes size | Inside length(cm) |
| 6-10years | 13 | 18.7 | 31 | 7.36 |
| 1 | 19.3 | 32 | 7.60 | |
| 1.5 | 20.0 | 33 | 7.87 | |
| 2.5 | 20.8 | 34 | 8.19 | |
| 3.5 | 21.5 | 35 | 8.46 | |
| 4 | 22.2 | 36 | 8.74 | |
| Manual measurement error is 0.5CM | ||||
Shipment:
When you place an order, please choose a shipping method and pay for the order including the shipping fee. We will send the items within 7 days once your payment is completed.
The shipping cost does not include any import taxes, and buyers are responsible for customs duties.
Returns:
We do our best to serve our customers as best as we can.
We will refund you if you return the items within 15 days of your receipt of the items for any reason. However, the buyer should make sure that the items returned are in their original conditions. If the items are damaged or lost when they are returned, the buyer will be responsible for such damage or loss, and we will not give the buyer a full refund. The buyer should try to file a claim with the logistic company to recover the cost of damage or loss.
The buyer will be responsible for the shipping fees to return the items.
Warranty & Maintenance:
We offer the 1-month free replacement. Buyers may request for a replacement within 15 days from your receipt of the product. The buyer should return the product in the original conditions to us and should bear the shipping costs for return.
We also provide 12-month free maintenance. The buyer should return the product in the original conditions to us and should bear the shipping costs for return. If any part is required to be replaced, the buyer should also pay for the costs of the parts to be replaced.
Before returning the items, please confirm the return address and the logistics method with us. After you give the items to the logistic company, please send us the tracking number. As soon as we receive the items, we will repair or exchange them ASAP.
Color Mismatch
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc. However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Feedback:
Your satisfaction and positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our items and services.
If you have any problems with our items or services, please feel free to contact us first before you leave negative feedback. We will do our best to solve any problems and provide you with the best customer services.
Thank you!
